We are all familiar with the term “don’t shoot the messenger,” including what it means. In short, never blame the bearer of bad news.

For those of you who are history buffs, you will undoubtedly recognize the validity of the saying as the messenger rarely, if ever, had any direct involvement with the bad news they were […]

Someone once said that people are more committed to comfort than they are to change. Especially given the fact that with change comes uncertainty.

The reason is fairly simple; uncertainty makes you feel uneasy, out of control and even anxious.

I am reminded of the story of an executive* who, shortly after moving his family to another […]

Whether you like it or not, how others perceive you means that you don’t own your brand. Is reality perception or perception reality?  Whenever there is a question of who you are, and in the absence of your understanding and input, you allow others to define you based on their own views and preconceived ideas. (Page 19, […]

Once upon a time, you were taught to avoid potentially controversial topics with clients such as national politics, particularly in office environments and social settings. In other words, there were unspoken boundaries that one would not cross as it was both impolite and bad for business.

Today, social dynamics have changed and influenced communication which has […]

Forward from Roz Usheroff: The art of being selected for a job interview has dramatically changed.  Your resume no longer has the depth of impact as in the past. Today, your ability to project, connect and sell yourself digitally will determine whether you even have a face to face interview. I am excited to feature the […]

“Those who know do not speak. Those who speak do not know.” – Lao Tzu

Do you remember when you were growing up ever hearing the words “you were given two ears and one mouth for a reason.”

You probably have more than a passing recollection of similar anecdotes regarding the power of silence. For me, Mark […]